Shipping and Return Policies

Shipping:

There is a flat $4.50 shipping and handling fee for all orders. All items are carefully and securely packed to assure they will arrive safely. Orders will ship via USPS First Class, and orders of $50.00 and more will ship with insurance. Orders generally ship within 1-3 business days upon receipt of payment. We currently ship worldwide.

Returns and Refunds:

We do our best to accurately describe and photograph each item for sale on this website, however we realize that sometimes a return/refund may be requested. We do accept returns and exchanges. You must contact us via email or phone within 7 days of receiving your order to obtain a return authorization. The buyer is responsible for paying the return shipping costs, including a tracking number. Items must be returned in the same undamaged condition that they were sent, and in the original packaging with a copy of your invoice. A refund will be issued within 3-5 business days upon receipt of the item. In the unlikely event that an item arrives damaged due to shipping,  it may take a little longer to issue refund, as we work with the USPS to receive credit for damaged goods.

 

Contact Info:

Fall Hill Bead and Gem

32 West Main Street

Little Falls NY 13365

1-315-823-0454

fallhillbeadandgem@hotmail.com

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